Frecuent 

Questions


 

Here you will find all the questions you may have about operation, payments, dispersions and other associated topics; if you have any additional questions, do not hesitate to contact us!

Our priority is the security of your data, therefore, the payment is made through a 100% secure platform that meets international standards in security and financial protection.

You will get a measure of the garments and an accuracy of them, thanks to our technological ally that has artificial intelligence and machine learning, do not forget to visit our section Size Guide and write the required information, to obtain your size, likewise, read and detail the information of each garment before Renting or Buying.

The banking processes in the application of the amount to be reimbursed, may have a variation of time according to the financial entity or payment method, we will send a corresponding refund support, please validate with your Financial Entity.

At the moment that the garment returns to its owner in optimum condition and as it was delivered for rent, the corresponding deposit will be returned immediately; Remember that banking processes in the application of the amount to be reimbursed may vary.

You can request the refund of your money, then make the return of the garment..

The garment you rented arrives 2 days in advance of the date of your event, these 2 days are business therefore we do not count on Sundays or holidays. Remember to be completely sure of renting the right garment, plus the size is what you require.

In case of purchase your order takes a maximum of two business days after the date of your purchase. 

In the case of rent, you can upload all those garments that have had a cost of at least $ 200,000 COP, no matter if it is your 15 year old dress, your grade suit or your wedding dress, all are welcome after they meet that requirement


In the case of sale, you can upload any garment that is in excellent condition and is only occupying space in your closet

The dispersion is done on the 30th of each month, remember that to receive your earnings you must have an account in Daviplata.

The garment must be delivered in excellent condition, without openings, patches, holes, stains or any type of affectation that does not allow the garment to shine. Keep in mind that the garment must be clean and ready to use.

You can rent your garment with only 4 days in advance, our logistics system is designed to deliver the garment as quickly as possible. Keep in mind that the garment arrives 2 days before the date you requested it.

The garment you rented will have it for 3 days, counting the date of the event, you must return it as we deliver it, Please Clean! If you had a calamity for liquors, food or other waste, report it immediately by our Chat. without patches, openings, holes, perforations or any malformation which has not been estimated at the time of delivery.

We have virtual payment methods through ePayco, This virtual platform is completely secure and allows payments to be made through credit cards, PSE, Daviplata, Gana, Efecty, PayPal, Punto red, Baloto and others.

According to our quality policies and use policies, we are not allowed to receive garments in poor condition with perforations, openings, gaps, stains, patches or the like, when receiving these types of garments we must return them to their place of dispatch..

It is not allowed that between users and buyers there is some kind of connection, this because we have database policies and protection and processing of personal data.

The garments are unique in existence, you cannot ask for a change of it; but you can request a refund of your purchase, after the return of the garment in optimal condition.

The Client accepts that the value of the Deposit is charged to his order, which has an additional amount of 80% on the rental value, in the event that the garments for rent are damaged during their rental or ill treatment, the same will be compensated on the Deposit value.

The garment must be delivered in excellent condition, without openings, patches, holes, stains or any type of affectation that does not allow the garment to shine. Keep in mind that the garment must be clean and ready to use. Deliver the garment as you would like it to be delivered.

Our payment method is through Daviplata, so we suggest you have an account or create it in the following app: DaviPlata, has no cost and does not have a handling fee. Payments are made monthly, on the 30th of each month.

We charge the final customer the value you assign plus 30%, which corresponds to the service of Préstame Tu Armario. 

Do you have other questions?